> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-agent-management-platform-dev.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Adding the IVR-AudioCodes Channel

<Badge icon="arrow-left" color="gray">[Back to Third-Party Voice](/ai-for-service/channels#voice-channelsy)</Badge>

You can connect your assistant to AudioCodes using a Webhook based integration. Before you begin, please ensure that you have administration access to your AudioCodes account.

## Step 1: Associate an App

1. In the XO Platform, select the assistant that you want to add AudioCodes IVR to.
2. Go to **Channels & Flows** > **Channels** > **Third Party Voice** > **All** > **IVR-Audiocodes**.
3. Navigate to the **Configurations** tab of this page and associate a secure app by choosing an existing app or by creating a new one.
4. Generate the JWT token using the details of the selected app and use this token for secure communication with the Kore.ai XO Platform.

<img src="https://mintcdn.com/koreai-agent-management-platform-dev/fZ_tTWimEm2l_l1R/ai-for-service/channels/images/ivr-audio-codes.png?fit=max&auto=format&n=fZ_tTWimEm2l_l1R&q=85&s=f28b1b4e0a0ede49615d61432f8c5971" alt="JWT token details" width="699" height="852" data-path="ai-for-service/channels/images/ivr-audio-codes.png" />

## Step 2: Configure the Bot URL in AudioCodes

The Webhook URL associated with this assistant should be configured in your AudioAccounts account. Navigate to the **Configurations** tab of this page, copy the Webhook URL, and configure it as the *botURL* in the **VoiceAI Connector** of your AudioCodes account. See the [AudioCodes documentation ](https://techdocs.audiocodes.com/voice-ai-connect/Content/VAIG_API/API_1.htm)for further details.

## Step 3: Configure Voice Call Properties

Make sure to configure the properties under the Voice Call Properties tab for defining the default voice interaction experience for your customers. [Learn more about configuring Voice Call Properties](../automation/use-cases/dialogs/node-types/voice-call-properties.md).

<img src="https://mintcdn.com/koreai-agent-management-platform-dev/fZ_tTWimEm2l_l1R/ai-for-service/channels/images/ivr-audio-codes1.png?fit=max&auto=format&n=fZ_tTWimEm2l_l1R&q=85&s=dd05cb91665a4272d47dc28f724b1951" alt="configure voice call properties" width="662" height="1024" data-path="ai-for-service/channels/images/ivr-audio-codes1.png" />

## Step 4: Enable the Channel

On the Configurations tab, select Yes, then Save your configuration in order to enable the channel.

<img src="https://mintcdn.com/koreai-agent-management-platform-dev/fZ_tTWimEm2l_l1R/ai-for-service/channels/images/ivr-audio-codes2.png?fit=max&auto=format&n=fZ_tTWimEm2l_l1R&q=85&s=06a9537fa43539e3fb3f64f271a29d46" alt="enable ivr audio codes channel" width="701" height="849" data-path="ai-for-service/channels/images/ivr-audio-codes2.png" />

After enabling the channel and verifying all the configurations, you can optionally publish the assistant for the new channel. Learn more about [Publishing your App](/ai-for-service/deployment/publishing-app).


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