> ## Documentation Index > Fetch the complete documentation index at: https://koreai-agent-management-platform-dev.mintlify.app/llms.txt > Use this file to discover all available pages before exploring further. # Understanding Views and Permissions Audit Allocations shows different views depending on your role and permissions. | Permission Level | Tabs Available | | ------------------------------------------ | ----------------------------------------- | | **With allocation creation permission** | **My Allocations** and **Assigned to Me** | | **Without allocation creation permission** | **Assigned to Me** only | *** ## My Allocations The **My Allocations** tab is the central dashboard for managing all audit assignments you've created. It provides complete visibility into allocation status, completion progress, and auditor assignments. Navigate to **Quality AI** > **ANALYZE** > **Allocations** > **My Allocations**. My Allocations ### Allocation Overview | Column | Description | | --------------- | ----------------------------------------- | | **Name** | Allocation identifier you created. | | **Description** | Description for the allocation. | | **Auditor** | List of auditors assigned. | | **Created On** | Date of creation. | | **Interaction** | Number of interactions. | | **Status** | Overall state (Completed or In Progress). | | **Actions** | Management options: View Logic and Edit. | ### View Logic Reveals the complete configuration behind an allocation — helpful for understanding its composition and replicating successful audit strategies. View Logic Actions Select **View Logic** from the Actions menu to see: | Field | Description | | ----------------------- | ------------------------------------------------------ | | **Date Range** | Date range for selected interactions. | | **Evaluation Form** | Form template used for evaluating interactions. | | **Languages** | Language filters applied. | | **Queues** | Selected queues or all queues. | | **Agents/Agent Groups** | Specific agents or groups included. | | **Allocation Type** | Random or Custom. | | **Channel Settings** | Voice, Chat, or both. | | **Assignment Logic** | Percentage-based or fixed interaction count per agent. | | **Custom Filters** | Applied filters for custom allocations. | ### Edit Allocation Use Edit to redistribute pending interactions without disrupting completed work — especially when auditor availability changes. **When to use Edit:** * Reassign interactions from auditors on leave or unavailable. * Balance workload when some auditors finish faster than others. * Add new auditors to help complete an allocation. * Update the allocation name or description. **Edit process:** 1. Select **Edit** from the Actions menu. 2. Update **Name** or **Description** if needed. 3. Review current auditor assignments, which show: * Auditor name * Total interactions assigned * Completed count * Pending count 4. Select the auditors to reassign interactions from (only pending interactions can be reassigned). 5. Choose a reassignment option: | Option | Description | | ---------------------------------------- | ------------------------------------------------------------------- | | **Redistribute Among Existing Auditors** | Assign pending interactions to auditors already in this allocation. | | **Add New Auditors** | Include additional team members to help complete the allocation. | 6. Enter the allocation percentage for each auditor receiving redistributed interactions. The system calculates interaction counts automatically. 7. Select **Update** to apply changes. ### Create New Allocation Select **New Audit Allocation** to start the three-step creation process: Settings, Allocation, and Assignment. For details, see [Creating Audit Allocations](../analyze/creating-audit-allocations.md). *** ## Assigned to Me The **Assigned to Me** tab shows all interactions that managers or supervisors have assigned to you for manual evaluation. Assign to Me ### Interaction List | Column | Description | | ------------------------- | --------------------------------------------------------------------------------- | | **Name** | Allocation name. | | **Agent** | Agent who handled the interaction. | | **Assigned Date** | Date the allocation was created. | | **Evaluation Form** | Form to use for evaluation. | | **Kore Evaluation Score** | Auto QA score, if available. | | **Emotions** | Detected customer emotions (for example, frustrated, satisfied, neutral). | | **Moments** | Key moments identified (for example, escalation points, resolution moments). | | **Sentiment Score** | Overall sentiment analysis (positive, negative, or neutral with numerical score). | ### Filter and Search Use **Filters** to narrow your assigned interactions: | Filter | Description | | ------------------- | -------------------------------------------------------------- | | **Allocation Name** | Filter by specific allocation names using the search dropdown. | | **Date Range** | Focus on interactions from specific time periods. | | **Agent** | View interactions for specific agents. | | **Queue** | Filter by queue assignments. | | **Evaluation Form** | See interactions using specific forms. | ### Evaluation Workflow Evaluation Workflow 1. Select **Evaluate** for an interaction to open the full conversation view. 2. Review the complete interaction with all available context: * Customer-agent conversation flow * Interaction metadata (duration, channel, queue) * Auto QA scores and insights * Topic identification and sentiment analysis 3. Use the assigned Evaluation Form to score each criterion. 4. Save your evaluation when complete. 5. The interaction is automatically removed from your **Assigned to Me** list after submission. *** Built with [Mintlify](https://mintlify.com).