> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-agent-management-platform-dev.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Language Settings

Language Settings lets administrators and supervisors configure languages for evaluation metrics and conversation insights across Quality AI.

Navigate to **Quality AI** > **CONFIGURE** > **Settings** > **Language Settings**.

<img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/lang-settings-page.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=63063be8121f56a26542044523e65d45" alt="Language Settings" width="1366" height="634" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/lang-settings-page.png" />

<Note>Only Administrators and Supervisors can enable or disable language settings at the app level.</Note>

***

## Add a New Language

1. Expand the **Language Settings** section.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/lang-settings-collapse-menu.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=5fc2e89660c60c5edf8699ca4bc4d65a" alt="Language Settings Collapse Menu" width="1399" height="739" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/lang-settings-collapse-menu.png" />

2. Select **+ Add Language**.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/2v0Vn_FZ__fqSgFQ/ai-for-service/quality-ai/configure/settings/language-settings/images/settings-add-language.png?fit=max&auto=format&n=2v0Vn_FZ__fqSgFQ&q=85&s=f5c611cfe8e2c3e30bbf2228ef7516c6" alt="Add Language" width="1399" height="739" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/settings-add-language.png" />

3. Search for and select a language from the dropdown.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/add-new-language.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=f34af3d4bba1fd0b957b8628ed72dfae" alt="Search to Add Language" width="1353" height="584" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/add-new-language.png" />

   <Note>Supported languages: English, Dutch, Hindi, Japanese, German, and Spanish.</Note>

4. Enable the **Status** toggle to activate the language across the application (Auto QA, Scorecard, and Conversation Intelligence analytics).

5. Select **Save**.

***

## Set a Default Language

1. In the language list, select the language you want to set as default.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/mark-default.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=112fe8cf6abff8eeb62a43d42dc4be4a" alt="Mark as Default" width="1069" height="437" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/mark-default.png" />

2. Double-click the language to set it as the default.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/default-language-notification.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=f578b86266345d60ef188fb2d7921352" alt="Change Default Language" width="1082" height="494" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/default-language-notification.png" />

3. Select **Confirm**.

   <Note>Users with Auto QA permission can update the default language when multiple languages are configured. The first language added is the default. Changing the default only affects future interactions — existing data remains unchanged.</Note>

4. The selected language status changes to lighter mode to indicate it is the default.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/default-language-status-change.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=af1ddd623674c9e1518f7cc66a87f62e" alt="Default Language Status" width="1073" height="501" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/default-language-status-change.png" />

5. Select **Save**.

***

## Disable a Language

1. Toggle off the **Status** switch for the language. A warning appears.

   <img src="https://mintcdn.com/koreai-agent-management-platform-dev/BwEsiUgqItWm4Xdu/ai-for-service/quality-ai/configure/settings/language-settings/images/disable-language.png?fit=max&auto=format&n=BwEsiUgqItWm4Xdu&q=85&s=5aa3dcac6b1a1c2ef759790fa474757d" alt="Disable Language Warning" width="664" height="328" data-path="ai-for-service/quality-ai/configure/settings/language-settings/images/disable-language.png" />

2. Select **Confirm**.

   <Note>Disabling a language stops Auto QA, Scorecard, and Conversation Intelligence analytics for all conversations in that language.</Note>

3. Select **Save**.

***


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